Frequent Asked Questions

There is no typical guest on an Atlantis vacation, which is what makes the experience so much fun. Our guests range from their 20s to retirement age and beyond. They come from all over the US and all over the world. And their interests and experiences are as varied as the gay community overall. Community is what it's all about at Atlantis, so wherever you are, you'll feel at home.

Very funny. Seriously, while we have some great bodies in our brochure and website (remember it IS marketing!), Atlantis is really all about being yourself and feeling great about who you are. Whatever shape you're in, you're going to feel right at home on Atlantis. We promise.

Absolutely. Women have traveled on every Atlantis vacation ever produced. They typically represent between 5 and 10% of our guests, but we're working to make that number grow. Most of our female guests are couples. Check out our page on Women & Atlantis for more information.

At this time, the minimum age for our guests is 18. Guests between 18 and 21 must travel with a companion over the age of 25, staying in the same stateroom.

You bet. Meeting new people is the most valued part of the Atlantis experience for most of our guests, and it's why so many guests return again and again. Every Atlantis vacation is chock full of parties, events, and gatherings that make it easy for you to introduce yourself to other guests. And we have our Atlantis team the whole time to facilitate fun and interactions.

All our ships are equipped with satellite internet service, accessible via wifi from your own computer or from public computers onboard. There is a fee for this service, which can be quite substantial if used frequently.

Our cruises and resorts both offer a phenomenal vacation experience that is about community and having a fun, relaxing time. The variety of events and entertainment is what makes all Atlantis vacations special. You can't go wrong either way. However if you really love time on the beach, want a relaxed environment, or really get into sports activities, you may prefer a Club Atlantis resort vacation. If the non-stop excitement, endless entertainment, and multiple ports of a cruise appeal to you, then join us as we set sail. Of course, you could always try both.

Almost half our guests travel on their own, so we make it easy and affordable with our Room Share Program. If you would like to share a room, we will find a roommate for you at no additional charge. Roommates are assigned by smoking preference; share rooms are available in the categories listed on each program and are subject to availability. If you would like a resort room for single occupancy, we can accommodate you for a modest supplement. Cruise staterooms are subject to a 100% surcharge for single occupancy. Availability of single rooms is limited. Please check out our page on Single Travelers for more information.

Absolutely. We work very closely with the cruise and resort companies to ensure that their staff members welcome Atlantis guests just as they do everyone else. Actually, most staff members request to work our weeks because the group is so much fun. You can rest easy.

Virtually everything is included in our cruise and resort vacations: meals, entertainment, most sports with instruction, activities, parties, and tips. Our Club Atlantis resorts even include all your drinks! All Atlantis vacations include everything described on the individual tour descriptions of the website and brochure.

The things that are not included in an Atlantis vacation are few and far between. Optional excursions, optional specialty restaurants, some sports, bar charges, spa services, telephone calls, and shop purchases can usually be charged to your room and settled upon departure.

The non-commissionable fares and port fees cover the cost of various port taxes, port fees, tonnage charges, and other costs related to your cruise that are not covered in the price of the cruise ticket. These charges may contain administrative fees and other direct costs of your vacation as well.

Reserving early gets you the best selection of rooms. Cruise staterooms are assigned at the time of booking. Resort rooms are assigned in order of reservation. We make every effort to honor special requests, subject to availability and prior requests.

Atlantis uses only top-rated cruise lines and resorts, with high standards for rooms throughout. You can learn more about the specific accommodations in each price range by checking out the vacation descriptions on the website.

Smoking is permitted only in designated areas on Atlantis cruise and resort vacations. Most of our restaurants are designated non-smoking.

Our cruise lines and resorts will make every attempt to accommodate dietary needs and restrictions. Please advise us of special needs at least two weeks prior to departure.

Yes. Atlantis offers a daily meeting for members of all 12-step programs.

A valid passport is required for all travel. Citizens of other countries may require a visa.

Your passport should be valid for a minimum of six months following your trip to avoid any potential problems. All documentation is your responsibility so please make sure that everything is in order before your departure..

Once you've made your initial deposit, we will email you a statement confirming your booking. Please review this information to make sure it is correct. Approximately one month prior to your trip departure, we will email your travel documentation that includes cruise registration, packing suggestions, and other specific information pertaining to your trip. In addition, we make much of the pre-departure information available on the Atlantis website several weeks prior to departure, in the Already Booked section of the cruise page.

You have three ways to pay for your Atlantis vacation.

Option 1 offers an initial deposit and up to 2 installment payments thereafter, with the final balance due 90 days before departure.

Option 2 offers guests the ability to spread payments over a period of time with a low initial deposit. The deposit is non-refundable. Monthly payments are due on the 1st day of each month, with the final payment due 60 days before departure.

Option 3 offers the ability to pay in full. Learn more about these options and specific costs on our Terms & Conditions page.

Yes. Atlantis also offers a flexible payment options that lets you pay for your vacation in easy, automatic monthly payments, at no additional charge. Depending on the payment plan, your final balance may be due 60-90 days prior to departure.

Our cancellation policy is detailed in Atlantis Guest Reservation Terms and Conditions.

It is highly unlikely that an Atlantis Cruise or Club Atlantis would be cancelled. In 31 years of operation, the COVID-19 Pandemic was the first cause for such cancellations. We have great relationships with our travel partners and do everything we can to provide incredible experiences while providing a safe environment to ensure the health and wellness of our guests.

Atlantis Events is a charter company. We work with various suppliers (cruise lines and resorts) to take over their ships/resorts for a specific period of time, creating bespoke experiences for the charter/resort including customized entertainment, parties and itineraries. In order to do this, we enter into a contract with the cruise line/resort operator, typically a year or more in advance, granting Atlantis exclusive use of the ship/resort for the specific period of time, including all staff, services, and amenities. Atlantis then ‘owns’ the inventory of the cruise/resort, and in turn, markets and sells cabins/rooms for the contracted time period to our customers (as detailed in the Atlantis Guest Reservation Terms and Conditions).

When Atlantis enters into a charter agreement (or resort contract) we own the inventory of the ship/resort for the specific contractual period. We are contractually obligated to pay for this inventory upfront. Unlike the cruise lines/resort operators, we do not have multiple ships and an open calendar of dates to reschedule guests on. We have designed our Cancellation and Transfer Policy to be fair and equitable, allowing for changes and cancellations with escalating cancellation charges over time, based on the cruise departure date (or resort start date). In the unlikely event that Atlantis does cancel a cruise or resort prior to departure (i.e. if the supplier is unable to fulfill their contractual obligation), Atlantis does refund all monies to our guests.

Absolutely. You’re spending thousands of dollars for your vacation and a few extra dollars will help protect you from emergencies. You insure your car and home, why not your vacation? Some policies offer a waiver of all pre-existing medical conditions and help protect many unexpected occurrences. There are many types of travel insurance, but we offer Travelex. You may purchase Travelex Insurance here.

The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company; NAIC #22276. V94