Get Ready to Sail with Atlantis Tomorrow!
Your vacation starts tomorrow, and we can’t wait to see you and show you what Atlantis and Virgin have in store as we sail the fabulous Scarlet Lady from Venice to Barcelona! Please take a minute now and read this entire email.
Please adhere to your assigned arrival time at the port. Embarkation starts at 1:30 p.m., and you were assigned a specific arrival time when you registered to properly manage the guest flow through this tiny terminal. There is no space in the terminal, and several steps are required before boarding the ship. If you arrive earlier, you will wait outside in the hot sun.
If you arrive in Trieste before 1:30 p.m., you may check in your luggage and explore the town until your assigned time. The city center is a very short walk from the terminal.
And don’t worry about booking shows. In fairness to all guests, we will open up bookings for shows and onboard events at 6:00 p.m. More on that below.
Please download our Cruise Vacation Guide if you haven’t already done so. It contains full details on what to expect on board. You can download your copy of the Vacation Guide right here:
Download the Cruise Vacation Guide
Please take a minute to review the following:
- Register in the Virgin Voyages App
- Important Arrival Advice
- First Day Advice
- Show Reservations Information
- Alcohol Notice
- Berthing Change in Naples / Sorrento
Register Now in the Virgin Voyages App:
If you haven’t done so, please register today in the Virgin Voyages App, available as a free download in the Apple or Android app store.
Your booking number with Virgin Voyages is as follows: %%vendorbooknum%%
Please note that the Virgin Booking ID is different from your Atlantis confirmation number. Each room only has one Virgin ID.
From there, you need to set up your account on the Virgin Voyages App. Instructions are in the app. You cannot register online; everything takes place in the App.
Please note that the registration process has six steps, but each only takes a minute.
Important Arrival Advice:
First and foremost, the pier opens at 1:30 p.m., and there is no early embarkation or arrival before that time. As we said above, you must adhere to your assigned check-in time.
We will be departing from the Cruise Port in Trieste, conveniently located in the center of town. There is only one cruise port, and the exact address is:
Trieste Cruise Terminal / Stazione Marittima
Molo dei Bersaglieri, 3
Luggage drop-off is available from 9:00 a.m. onward, so if you’re already in town, you can drop off your bags and check in at your assigned time.
There is no waiting space inside the terminal, so you will be asked to queue up outside if you arrive before your scheduled time. Thank you for understanding.
Scarlet Lady sails at 5:00 p.m. sharp, and you must be at the terminal no later than 4:00 p.m.
Once you get settled, come up to our sailaway party at 5:30 p.m. on the pool deck. We’ll introduce you to our Team and Happenings Cast with a little champagne toast.
First Day Advice:
Around 700 of you are joining Atlantis for your very first time, and we can’t wait to welcome you on board. We know that all our experienced and friendly guests will welcome you with open arms! Here are a few tips to get you started off right:
- When you arrive at the pier, one of our Atlantis team members will give everyone a sticker indicating your status. Wear it proudly so our experienced guests and team can welcome you to the family and show you around. It’s a great way to make new friends!
- Our Atlantis Team is on hand throughout the ship to answer questions and guide you at any time. We’re all wearing Atlantis polo shirts and always have name badges on. Please feel free to ask us anything. That’s why we are here!
- Meals are the absolute best time to meet new friends and become part of the Atlantis “family.” All our restaurants offer shared seating, and we encourage you to use that time to meet our other guests. The Atlantis team will be on hand to help with seating.
- On that same note, you will have the best experience by watching our earlier shows and having dinner afterward.
- Luggage takes time to arrive on day 1. Pack whatever you need in your carry-on. And make sure you keep your travel documents and ID with you!
- Don’t try to do everything! We have a lot of variety planned for you, and it’s impossible to do it all. Enjoy every moment and pace yourself.
Entertainment Booking Information:
Once you embark, booking for all shows and entertainment events will be available in the Virgin Voyages App beginning at 6:00 p.m. on Wednesday. Reservations are recommended but not required for all Manor and Red Room shows. Most of our entertainers perform three times during your voyage, so there’s ample opportunity to see anything you want!
We have added substantial seating in both the Red Room and the Manor, exceeding the limits of the app’s booking capacity. THEREFORE, remember the Golden Show Rule: Sold out only means no more reservations are available. We will still likely have space for walk-ins at every show in both venues when the app says “sold out.”
In fairness to all sailors, we will release all open seats to standby sailors 10 minutes prior to all showtimes. If you have a booking, please arrive no later than 10 minutes before showtime.
Rockstar suite sailors with black bands do not have to book shows in advance. We hold space for you up until 10 minutes before showtime.
If you have questions, please ask any Atlantis or Virgin Team member.
Alcohol Policy Reminder:
You are welcome to bring two (2) 750mL bottles of wine per room in carry-on bags. No beer or hard liquor may be brought onboard for consumption.
Any alcohol placed in checked baggage or carried on will be removed and held for you until the end of your voyage. Alcohol purchased onboard or in port will be held in secure storage and delivered to your stateroom on the last night.
Please do not put bottles in your checked luggage, as this will slow down delivery.
Berthing Change for Sorrento to Naples:
We’re delighted to share some great news. Virgin has been able to secure a berth in Naples for our call to Sorrento on July 20. The logistics of docking in Naples are far superior to those of Sorrento, since we will now be docked in the middle of the city instead of tendering to the lower port of Sorrento. Our port times will remain the same at 7:00 a.m. to 8:00 p.m.
Most Shore Things tours scheduled for Sorrento will be operated in full from Naples, with more time for the tour itself. We will also be adding quite a few new Shore Things offerings thanks to the central location. A handful will have to be canceled or rescheduled.
We will provide full details on the reworked Shore Things in an email tomorrow, along with a detailed description onboard. No action is needed on your part at this time, as none of the new tours may be booked until you get onboard.
We look forward to an amazing day in Naples and all that the region has to offer!
Thank you again for selecting Atlantis and Virgin for your vacation. We look forward to showing you the time of your life tomorrow as we sail these incredible places on the most exciting ship ever designed!
Warm regards,
Rich, James, Danny, Ben, Marino, and the rest of Team Atlantis!