Updated April 30, 2021
As we face a unique and unprecedented time in the travel industry due to Covid-19, Atlantis continues to look forward to bringing our guests together on exciting vacations that create lasting bonds and friendships in the LGBTQ communities. We’re changing policies and adding new features to allow you to book with confidence and sail safely. As you can imagine, this is a changing landscape of information and we will endeavor to keep you updated as best we can. Please continue to watch this page for the latest updates.
The safety, security, and well-being of our guests, entertainers, team, and shipboard crew, will always be our number one priority on all Atlantis vacations. We understand that some of you considering or planning an upcoming vacation may have questions and concerns right now and want to assure you that we are constantly reviewing the best possible options and opportunities to ensure your safety and make the experience fantastic in every way.
As the cruise industry starts to return operation, we are working closely with our partners to insure that you have a safe and enjoyable experience. There is no doubt that vaccinations will play a part in how we welcome guests onboard, and masks may or may not be required in some settings. We will follow the leadership of both our cruise line partners and the most recent governmental/scientific resources.
Towards that end, Atlantis is committed to both creating a friendly and welcoming experience as well as ensuring that our cruise and resort partners maintain the highest standards for your safety and health during your vacation. See below for more details.
To make planning easier in this uncertain environment, we are now offering additional flexibility in booking, with the ability to now move your vacation to a later date if you cannot or do not want to travel.
Book with Confidence Policy – Play It Forwad Extended to May 31, 2021
We want to give you the confidence and flexibility to make a reservation now with the ability to make some changes without penalty. If you decide you don’t want to travel, you can now cancel your Atlantis or RSVP vacation up until 60 days prior to your scheduled departure date and receive a Future Vacation Credit (FVC) for the full amount.
Our Play It Forward offer is valid for all bookings made before May 31, 2021, for trips departing through December 31, 2021, and reservations may be transferred to any Atlantis or RSVP vacation scheduled to depart before April 30, 2023. Additional terms and conditions apply, please see https://atlantisevents.com/play-it-forward for details.
Club Med Safety Assurance and Success
Last November Atlantis operated a very safe and successful program at Club Med Punta Cana and will operate with similar standards this May at Club Med Cancun. We are requiring pre-arrival testing and/or proof of vaccination. Details are on the Club Atlantis Cancun "Already Booked" page.
Club Med has implemented an extremely high standard of both cleanliness and operational safety measures at all their resorts, certified by the “PosiCheck” standard. Detailing it would take pages, so we recommend you review their excellent “safe together” web page at the link below.
Assuring Your Safety
Our cruise and resort partners continue to receive and share real time updates on the preventative measures and protocols being implemented based upon CDC and WHO standards and recommendations. These policies continue to develop and we will post those in the relevant vacation section for each of our trips in the “Already Booked” page.
We will work closely with our partners to adapt our programming and experience to the new protocols as they are established. As the cruise lines implement new safety guidelines and return to operations, we will work closely with them to create the best possible Atlantis experience for all guests. We don’t have all the answers yet, but we will make sure that no matter what this is still very much an Atlantis experience in every way. Again, please visit the “Already Booked” page for each trip for specific details.
As we get closer to each departure, we will update this relevant trip page with more detailed information.
Appropriate testing and possibly a vaccine requirement is very likely to be a part of the Atlantis experience. We are working on all possibilities now and feel confident that all of our upcoming programs will operate in a very safe and enjoyable manner.
Some Frequently Asked Questions about Covid-19 and Upcoming Vacations
Why can’t Atlantis offer the same flexible policies as the major cruise lines?
Simply put, we don’t have a fleet of ships or weekly departures to transfer bookings to, nor do we have a robust market or financial resources to cover cancellations. The major cruise lines handle hundreds of thousands of passengers on hundreds of ships daily. We obviously don’t have that fluidity in the marketplace. Atlantis is a special event, similar to a festival or concert where our vendors and suppliers are paid years in advance under non-refundable contract terms. Atlantis has taken substantial financial risk to charter our ship and our policies are created to allow us to bring these experiences to you in a fair and reasonable manner.
We have implemented several flexible cancellation policies to accommodate changes including our new “Play It Forward” policy to allow you to move a vacation to a later date with no penalty.
What happens if your vacation is canceled?
If your cruise is canceled by the cruise lines or other vendors, you will receive your choice of a credit towards a future Atlantis vacation, or a full refund. If you are on one of our recently canceled vacations, you can find refund and rebooking information at https://atlantisevents.com/futurecredit
What if the itinerary changes?
Itineraries can change at any time due to a variety of factors. We would let you know as far as possible in advance and of course would work to find an equally exciting itinerary for you.
What if I’m not allowed to travel due to government issued restrictions?
If a government restriction does not allow you to travel, we would allow you to cancel and give you a credit for the full value of your cruise towards a future vacation in the next 2 years.
What if I’m not allowed to return to my home country due to travel or quarantine restrictions?
If a government restriction makes it impractical to travel prior to departure, we would allow you to cancel and give you a credit for the full value of your cruise towards a future vacation in the next 2 years. If the situation changes while you are traveling, we highly recommend Travel Insurance as most policies would cover you.