Guest Emails

Your Cruise Vacation Guide is Ready and Vacation is Almost Here

Vacation time is almost here, and we can’t wait to sail with you from Rome on the beautiful Odyssey of the Seas! Your Cruise Vacation Guide is now available with important details about your upcoming cruise. Please take a minute to download this essential document and read it thoroughly to prepare.

You can find the vacation guide right here:

https://atlantisevents.com/wp-content/uploads/2023/08/OY23-vacation-guide.pdf

Please note that the entertainment section still has a few things missing – we’re working on something fun. And yes, there is a party every night – just not a theme every night so we don’t list them all.

Just in case missed our previous emails, please take a minute and review the following:

  • Register online with Royal Caribbean
  • Customize Your Cruise Experience
  • New! Beverage Packages Available Now
  • Important Note on Transfers to the Pier

Look for more last-minute advice on Saturday.

Register Now with Royal Caribbean
Please take a minute now to register online with Royal Caribbean before August 25. It only takes a minute, and you can start at the following link:

https://www.royalcaribbean.com/booked

If you don’t have one yet, you’ll need to set up an account with Royal Caribbean. Additionally, you’ll need to download the Royal Caribbean app to your mobile phone in order to complete the check-in process. Once you complete the online registration, the final details will remain in the app on your phone.

Before you start registration, please note the following in the Cruise Planner or you’ll waste a lot of time and energy:

  • Ignore the entertainment section. It’s their standard setup and is dead wrong for now. But you’ll be able to book show reservations onboard using the app!
  • Dining reservations are available, including some amazing dining packages that save a lot!
  • Spa appointments are available for the port days only. Sea days will be available onboard.

You will need the following information to register:

    Ship: Odyssey of the Seas
    Date: August 28, 2023
    Your Royal Caribbean Reservation #:
    Name EXACTLY as we have it:
    Passport Number and Expiration Date:

Please note that each stateroom has only one number assigned for all guests and that the Royal Caribbean Reservation Number is different from the Atlantis Confirmation number. Also, you must enter your name exactly as shown above to enter the system properly.

If a reservation number does not appear above, it means that we are still waiting for your booking number from Royal Caribbean. We will send an update email to you as soon as we receive the booking numbers.

Should you encounter trouble with Royal’s online system, please contact them directly at (866) 562-7625. Atlantis does not have access or the ability to make changes to the Royal Caribbean system. If you are not able to successfully check-in online, please do not worry as it will not affect you booking status or ability to board.

Customize Your Cruise Experience
Once you are registered, you will find many ways to customize your cruise. Royal Caribbean has added a lot of exciting options to our journey, with many new ones that haven’t been available previously. Here are some of the highlights:

  • Shore Excursions are available for each amazing port. We strongly recommend securing space in advance and have worked closely with Royal to develop some thrilling options everywhere.
  • Internet packages are available at a discount to rates onboard!
  • New dining packages let you enjoy the fantastic restaurants around Odyssey with huge savings. There’s even a new “unlimited dining package” that saves you almost 50%.
  • Soda packages and water packages are also available

We are also pleased to announce that Royal Caribbean is offering a new alcoholic beverage package to Atlantis guests for the first time ever. See the next section for details!

Although you may book most of the above packages onboard, booking online will save time get you exactly what you want in advance. Most have plenty of availability, but there is always that chance that some options will sell out. All cruise options will be available until August 25.

Beverage Packages Still Available
As we’ve done in the past 3 years, Royal Caribbean will offer alcoholic beverage packages to Atlantis guests. You can purchase a package of 20 drink coupons in advance for just $225, with each coupon valid for up to a $14 drink at any bar. The coupons may also be used to buy 2 non-alcoholic beverages.

We used a similar system on our recent Harmony charter and the response was overwhelming. Not only did it speed up service considerably, but you enjoy a substantial savings. And of course, the coupons can be easily shared by friends!

Since Royal Caribbean’s booking site can’t handle coupons yet (long story), we’re making it easy and letting you add the packages directly to your Atlantis reservation and the coupon books will be available for express pickup on our first day onboard.

To purchase beverage packages in advance, please sign into your Atlantis account here and follow the steps below:

https://res.atlantisevents.com/Booking/Account/LogOn

    1. Click on Your Upcoming Reservation by clicking your name that appears on the top right corner of the webpage.

    2. After that, choose “View/Modify” under your Odyssey Cruise reservation. You will then be directed to your reservation summary, with “Add More Options” available at the bottom of the page.

    3. From there, click Add Drink Tickets and you will be able to purchase drink tickets accordingly.

A few restrictions apply and Royal’s standard 18% gratuity is added to the coupon book at time of purchase. The rates on our website are the same as you will pay onboard, but onboard it will take a lot longer to get the packages!

Purchase Transfers to Odyssey from Rome or the Airport
These are your last few days to purchase transfers to the pier! This is still the best (and usually cheapest) option to get to the pier. A taxi will cost around €150-175 and there is very limited service from the train station to the pier.

Atlantis is offering transfers on August 28 from both Fiumicino Airport (FCO) and central Rome to the port in Civitavecchia.

The pickup for Rome is at Otiense Station, with pickups at assigned times starting at noon. We will assign pick-up times later this week and notify all guests of their pickup time in a confirmation email.

If you are coming from the airport, please provide your flight details at the time of booking. Without that information we will be unable to have a greeter meet you outside of customs.

All reservations for transfers must be made online before August 25 and are non-refundable once purchased.

You can purchase transfers directly through the Atlantis reservation system as an “add-on” to your booking using the following link: https://res.atlantisevents.com/Booking/Account/LogOn

The process for booking a transfer is the same as buying drink tickets above and you can do both in the same transaction.

Please note that if you are arriving by train, be prepared to walk the ½ mile to the port entrance. Taxis are limited and not always available. From the port entrance there is a port shuttle that runs every 10-30 minutes to the ship depending on timing. Again, there is limited capacity here and we don’t recommend this route.

Transfers for our return to Rome will be available for purchase onboard.

Thank you again for selecting Atlantis for your vacation. Look for another update on Saturday before we sail with Rome information and last-minute arrival advice.

Warm regards,
Rich, James Q, James X, Ben, and the rest of Team Atlantis

Getting Ready for Your Upcoming Atlantis Med Cruise

We can’t wait to see you next month onboard Odyssey of the Seas as we sail from Rome to the best of the Med. It’s time to start preparing for your holiday, starting with registration information from Royal Caribbean and some incredible special offers!Once you register with Royal Caribbean, you’ll also be able to purchase shore excursions, dining packages, drink packages, and other services to customize your experience.AND – Starting today Royal is offering a “Flash Sale” with special discounts on many options to customize your vacation. These sale offers and capacity controlled and may change at any time, so we recommend taking advantage of them as soon as possible. You’ll see all the details when you register.Transfers from Rome city center and the airport to the ship are now also available for purchase.Next week, we’ll send out your cruise vacation guide with additional information to help you prepare for this exciting journey.Take a look below and start getting ready for an amazing vacation!            • Register now with Royal Caribbean            • Customize Your Cruise Experience            • New! Beverage Packages Available Now            • Purchase transfers from Rome or the Airport to CivitavecchiaRegister Now with Royal CaribbeanPlease take a minute now to register online with Royal Caribbean as it is essential this year to upload your vaccination documentation immediately. It only takes a minute, and you can start at the following link:            https://www.royalcaribbean.com/bookedIf you don’t have one yet, you’ll need to set up an account with Royal Caribbean. Additionally, you’ll need to download the Royal Caribbean app to your mobile phone in order to complete the check-in process. Once you complete the online registration, the final details will remain in the app on your phone.Before you start registration, please note the following in the Cruise Planner or you’ll waste a lot of time and energy:

  • Ignore the entertainment section. It’s their standard setup and is dead wrong for now. But you’ll be able to book show reservations onboard using the app!
  • Dining reservations are available, including some amazing dining packages that save a lot!
  • Spa appointments are available for the port days only. Sea days will be available onboard.

You will need the following information to register:            Ship: Odyssey of the Seas            Date: August 28, 2023            Your Royal Caribbean Reservation #:            Name EXACTLY as we have it:             Passport Number and Expiration DatePlease note that each stateroom has only one number assigned for all guests and that the Royal Caribbean Reservation Number is different from the Atlantis Confirmation number. Also, you must enter your name exactly as shown above to enter the system properly.If a reservation number does not appear above, it means that we are still waiting for your booking number from Royal Caribbean. We will send an update email to you as soon as we receive the booking numbers.Should you encounter trouble with Royal’s online system, please contact them directly at (866) 562-7625. Atlantis does not have access or the ability to make changes to the Royal Caribbean system. If you are not able to successfully check-in online, please do not worry as it will not affect you booking status or ability to board. Customize Your Cruise ExperienceOnce you are registered, you will find many ways to customize your cruise. Royal Caribbean has added a lot of exciting options to our journey, with many new ones that haven’t been available previously. Here are some of the highlights:

·     Shore Excursions are available for each amazing port. We strongly recommend securing space in advance and have worked closely with Royal to develop some thrilling options everywhere.

·     Internet packages are available at a discount to rates onboard!

·     New dining packages let you enjoy the fantastic restaurants around Odyssey with huge savings. There’s even a new “unlimited dining package” that saves you almost 50%.

·     Soda packages and water packages are also available

As we noted above, Royal is offering a FLASH SALE with special deals on many of the above packages. The sale starts NOW and is capacity controlled. We are also pleased to announce that Royal Caribbean is offering a new alcoholic beverage package to Atlantis guests for the first time ever.  See the next section for details!Although you may book most of the above packages onboard, booking online will save time get you exactly what you want in advance. Most have plenty of availability, but there is always that chance that some options will sell out. All cruise options will be available until August 24.New! Beverage Packages Available NowWe’re thrilled to announce that Royal Caribbean will offer alcoholic beverage packages to Atlantis guests. You can purchase a package of 20 drink coupons in advance for just $225, with each coupon valid for up to a $14 drink at any bar. The coupons may also be used to buy 2 non-alcoholic beverages.We used a similar system on our recent Harmony charter and the response was overwhelming. Not only did it speed up service considerably, but you enjoy a substantial savings. And of course, the coupons can be easily shared by friends!Since Royal Caribbean’s booking site can’t handle coupons yet (long story), we’re making it easy and letting you add the packages directly to your Atlantis reservation and the coupon books will be available for express pickup on our first day onboard.To purchase beverage packages in advance, please sign into your Atlantis account here and follow the steps below:https://res.atlantisevents.com/Booking/Account/LogOn

1.  Click on Your Upcoming Reservation by clicking your name that appears on the top right corner of the webpage.

2.  After that, choose “View/Modify” under your Odyssey Cruise reservation.  You will then be directed to your reservation summary, with “Add More Options” available at the bottom of the page.

3.  From there, click Add Drink Tickets and you will be able to purchase drink tickets accordingly

A few restrictions apply and Royal’s standard 18% gratuity is added to the coupon book at time of purchase. The rates on our website are the same as you will pay onboard, but onboard it will take a lot longer to get the packages!Purchase Transfers to Odyssey from Rome or the AirportAtlantis is offering transfers on August 28 from both Fiumicino Airport (FCO) and central Rome to the port in Civitavecchia. Transfers are available to all guests and cost $55 from the airport and $65 from Rome. The pickup for Rome is at Otiense Station, with pickups at assigned times starting at noon. We will assign pick-up times the week of August 21 based on when you book your transfer.If you are coming from the airport, please provide your flight details at the time of booking. Without that information we will be unable to have a greeter meet you outside of customs.All reservations for transfers must be made online before August 14 and are non-refundable once purchased.You can purchase transfers directly through the Atlantis reservation system as an “add-on” to your booking using the following link:  https://res.atlantisevents.com/Booking/Account/LogOn. The process for booking a transfer is the same as buying drink tickets above and you can do both in the same transaction.Please note that if you are arriving by train, be prepared to walk the ½ mile to the port entrance. Taxis are limited and not always available. From the port entrance there is a port shuttle that runs every 10-30 minutes to the ship depending on timing. Again, there is limited capacity here and we don’t recommend this route.Transfers for our return to Rome will be available for purchase onboard.


So, what’s next?  We’ll send out more information on our entertainment and what to expect onboard in our Cruise Vacation Guide next week.Thank you again for selecting Atlantis for your vacation and we can’t wait to see you in Rome and onboard the incredible Odyssey of the Seas!Warm regards,Rich, James Q, James X, Ben,  and the rest of Team Atlantis

Registration Update for Your Upcoming Atlantis Med Cruise

Just a quick update with a few more things for your upcoming Atlantis cruise.We’re still waiting for Royal Caribbean to update their reservation system with tours and other options for our new itinerary.  They have told us to expect their systems to be ready early next week and we will send out details on Tuesday with registration information as well as some special offers for you regarding tours and other enhancements to your vacation.  Thank you for being patient as they update their systems.A few more notes:

• Drink Packages Available* Please Plan Transfers Now

Drink Packages Available NowWe are also thrilled to announce that once again Royal Caribbean is offering drink package coupons for purchase at a discount. You can purchase a package of 20 drink coupons in advance for just $225, with each coupon valid for up to a $14 drink at any bar. The coupons may also be used to buy 2 non-alcoholic beverages.We used a similar system on our recent Harmony charter and the response was overwhelming.  Not only did it speed up service considerably, but you enjoy a substantial savings. And of course, the coupons can be easily shared by friends!Since Royal Caribbean’s booking site can’t handle coupons, we’re making it easy and letting you add the packages directly to your Atlantis reservation and the coupon books will be available for express pickup on our first day onboard.To purchase beverage packages in advance, please sign into your Atlantis account here and follow the steps below:https://res.atlantisevents.com/Booking/Account/LogOn

1.  Click on Your Upcoming Reservation by clicking your name that appears on the top right corner of the webpage.

2.  After that, choose “View/Modify” under your Odyssey Cruise reservation.  You will then be directed to your reservation summary, with “Add More Options” available at the bottom of the page.

3.  From there, click Add Drink Tickets and you will be able to purchase drink tickets accordingly

A few restrictions apply and Royal’s standard 18% gratuity is added to the coupon book at time of purchase.  The rates on our website are the same as you will pay onboard, but onboard it will take a lot longer to get the packages!Please Plan Your Transfers NowFrom what we can tell, most of you have not realistically looked at transfers from Rome or the Airport to the ship. We have transfers available at very low fares from both the airport and Rome city center to Civitavecchia.There is no way for over 2000 of you to take trains to the ship and all get there by 3:00 pm.  If that is your plan, please make sure you have ticket now for an early train, and have a backup plan in case the trains get canceled, go on strike (happens a lot), delay, or break down. More importantly, please realize that there are very few taxis from the station and walking a mile and a half with luggage is not a great idea.  Taxis from Rome are around €120-150 and slightly lower from the airport.  Regardless of what you plan do to, please make a plan now.  We offer the transfers as a service at roughly our cost to get you there quickly and easily.Our transfers will be available until August 17.  To add them, you can book online or simply call our office.Thank you.


That’s all for now.  Have a great weekend and watch your inbox for registration details early next week.Thank you!Warm regards,Your friends at Atlantis

Themes and More for Your Upcoming Atlantis Med Cruise

We have some great news all around today! First, our friends at Royal Caribbean have offered a $50 per person onboard credit as a thank you for understanding on the itinerary change.  You’ll see it as a non-refundable credit in your onboard account when you board.Next, you’ll find our party themes listed below. Start shopping and enjoy!We are waiting for Royal Caribbean to send us shore excursion information so we can send you registration information. We should have this early next week.Finally, many of you are asking about transfers to the ship from the airport or Rome to the ship on August 28. These are available on our website until August 24 for purchase and can be added to your reservation.Here are those party themes!Party Themes PreviewWe have a lot of exciting entertainment planned for your holiday, including some ridiculously fun parties! Here’s a preview of the major theme nights during your cruise. As with all our events, costumes are completely optional – we want you to be comfortable and enjoy yourself as you are. You’ll have a great time no matter what!

Empire Roman, Greek, Ottoman, Templar Knight, Byzantine… well, you get the idea. It’s all about dressing up and conquering a neighbor.  Tourists and serfs invited.
Enchanted Atlantis Dive into our mystical and mythical underwater utopian world.  From friendly mermaids to trident-wielding gods to innocent seahorses, you never know what you’ll find. Take a dive into the unknown and treasures will abound in this undersea lost world. Every type of sea creature, lost sailor, shipwrecked cruise ship passenger, and of course ordinary landlubbers welcome.
Neon Playground Fast, flashy, bright, and silly! We’re turning SeaPlex into a musical playground filled with bouncy sounds that are sure to bring a smile to your face. Neon and sparkles are the way to go tonight, and don’t take anything seriously!
One Tribe | White Party Atlantis is all about community and our biggest party revels in our differences and celebrates the joys of being together. It’s a night for everyone to enjoy in one simple color that you all look fabulous in.  Let your imagination run wild or keep it simple.
Dog Tag T-Dance The longest running Atlantis t-dance celebrates minimal military style any way you desire. We’ll bring the dog tags, you do the rest.
Classic Disco T-Dance The spirit of the 70s & early 80s returns for some retro fun in the sun when we all had too much real hair and a fascination with artificial fabrics.
Pink Fusion T-Dance Pink is in and everywhere this summer. Blow it all up with your favorite interpretation for a hot summer afternoon of frivolous dolled up fun.

That’s all for now! Thank you again for choosing Atlantis for your holiday and watch your inbox for another update next week.

Important Information About Your Atlantis Odyssey Cruise

We can’t wait to see you next month on the incredible Odyssey of the Seas and over the next few weeks will send you a series of emails with information on how to prepare for your holiday.We are writing to inform you of a change in the port order on our itinerary. The port of Ibiza made a change to their berthing arrangements for September and was no longer able to accommodate Odyssey on our originally scheduled date. Luckily, we were able to secure a new overnight call on September 3, but in doing so Royal Caribbean has had to change the operating order for the other ports.As a result, we had to drop our calls to both Marseilles and Cagliari to accommodate most the original itinerary. The good news is that we now have longer stays in all ports and have added two fabulous sea days (which many of you were asking for).In many ways, this is a more relaxed sailing with more time to enjoy all that Odyssey has to offer while offering the “star” ports additional exploration time. Your new itinerary is as follows:

New Odyssey Itinerary
Date Port Arrive Depart
28-Aug Rome 5:00 PM
29-Aug Naples, Italy 8:00 AM 8:00 PM
30-Aug Palermo, Sicily 8:00 AM 6:00 PM
31-Aug At Sea
1-Sep La Spezia, Italy 7:00 AM 9:00 PM
2-Sep Villefranche (Monaco & Nice), France 8:00 AM 11:00 PM
3-Sep Ibiza, Spain 8:30 PM
4-Sep Ibiza, Spain 8:00 PM
5-Sep At Sea
6-Sep Rome 6:00 AM

We just received this itinerary on Friday afternoon and are working to adjust our programming and talent to accommodate the changes.  In the next few days, we will send out details on party themes, registration with Royal Caribbean, and shore excursions.  Please watch your inbox for more details.Please note that this change was initialed completely by Royal Caribbean due to port availability issues. Atlantis has worked for weeks to try to find alternate solutions, and this was the best and only option in order to keep Ibiza and the other major ports. As many of you know, itineraries are always subject to change and while we ty to avoid such changes, they do happen for a variety of reasons.  We know that this will be an extraordinary cruise in every way and cannot wait to see you onboard.Thank you for your understanding and please watch your inbox for more details in the next few days.Best regards,Rich CampbellPresident

Communications Timeline

About Three Weeks Before Departure
Register for your cruise with the instructions that we’ll provide by email. You’ll need to provide passport information and other details directly to our cruise lines to complete your registration. We typically send out this information by email about a month prior to sailing. If you’re booking within a month of departure, it might take a little longer for us to add you to the cruise line’s manifest.

Pre-Order Shore Excursions. We work closely with our cruise lines to create exciting shore excursions just for our guests. These optional tours are the best way to see these amazing places in the company of your friends onboard. Space is often limited, so booking in advance is the best way to plan!

Review our preliminary schedule including party themes. We try to keep our party themes simple enough that you don’t have to worry about them long in advance. You can create a sensational outfit, shop for something fun, or simply come as you are — either way you’ll fit right in and have a great time. Themes for your cruise will be sent by email and posted right here on the “Already Booked” page about 4 weeks prior to departure.

Two Weeks Before Departure
Read Our Cruise Vacation Guide with valuable information about your ship, the entertainment, our ports, packing advice, and so much more. We’ll notify you by email once this document is available for download.

The Last Days Before Departure
Check your email for any last-minute communications regarding boarding advice, weather updates, parties in our departure city, and other things that might come up.

Travel Insurance

Protect your vacation investment against the unexpected. Atlantis recommends Travelex Insurance.